Returns & Exchanges

At Shop PrincessAce, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer easy returns and exchanges within 30 days of delivery for all eligible items.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging with all tags attached to ensure they arrive back to us in perfect condition.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or ship out your exchange within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing